21 days return policy
Your order does not meet your expectations or you have ordered several articles to choose from? No problem! Within 21 days you can return unused items to us. Please note that we only take back items that are returned in original condition and within the return period of 21 days!
The costs for the return within Germany will be covered by us. You can find further information in our cancellation policy and in the GTC.
The invoice amount will be refunded as soon as your return reaches our warehouse and has been checked by us. The refund will be made via the method of payment selected when placing the order.
If you have any questions, please contact us by e-mail at [email protected] or by telephone (+49 2841 88227-66).
This is how you send an article back to us:
- Print out the return label: By clicking on the button "Create return label" you will receive a return label which you can print out and stick on your parcel.
- Prepare the package for return shipment: To enable us to process your return as quickly as possible, we would like to ask you to return the item in its original carton, if possible, and to complete the goods return form and enclose it with your return.
Returns from abroad
To ensure a safe return, we recommend to return all products in their original packaging and to send it as an insured package with tracking number. The costs for the return shipment from abroad are to be borne by the buyer himself. Unfree returns cannot be accepted.
Further information can be found in our cancellation policy and in the general terms and conditions.
Please send your return to the following address:
aunts&uncles GmbH & Co. KG