Return

21 days return policy

Your order does not meet your expectations or you have ordered several articles to choose from? No problem! Within 21 days you can return unused items to us. Please note, we only take back items that are returned in their original condition!

The costs for the return shipment will be borne by us (excluding Austria and Switzerland). You can find further information in our cancellation policy and in the GTC.

The invoice amount will be refunded as soon as your return reaches our warehouse and has been checked by us. The refund will be made via the method of payment selected when placing the order.

If you have any questions, please contact us by e-mail at [email protected] or by telephone (+49 2841 88227-66).

This is how you send an article back to us:
  1. Print out the return label: By clicking on the button "Create return label" you will receive a return label which you can print out and stick on your parcel.
  2. Prepare the package for return shipment: To enable us to process your return as quickly as possible, we would like to ask you to return the item in its original carton, if possible, and to complete the goods return form and enclose it with your return.

Create return label



Returns from abroad

To ensure a safe return, we recommend to return all products in their original packaging and to send it as an insured package with tracking number. Unfree returns cannot be accepted.

Unfortunately we do not cover the costs for the return. Further information can be found in our cancellation policy and in the general terms and conditions.

 

Please send your return to the following address:

aunts&uncles GmbH & Co. KG

Richardstr. 72

47506 Neukirchen-Vluyn

Germany

 

Exchange
If you do not like an item, we would like to ask you to return it to us and place a new order! A direct exchange against your desired product is unfortunately not possible.