Your bag should accompany you for many years to come. That's why we have the highest demands on our quality and work with robust, authentic materials with a long service life. However, if you ever have a problem some day, our in-house repair service is here to help you in the blink of an eye.
Call us: +49 2841 88227-66
(Monday to Thursday from 8am to 5pm and Friday from 8am to 4pm)
Or send us an e-mail with a photo of the affected area: [email protected]
Within the legal warranty period of two years, repairs are free of charge - no matter if you bought your bag in our webshop or from one of our partners. If you can't find the proof of purchase or the purchase was made a long time ago, we will be happy to provide you with a cost estimate at fair conditions.
Don't replace! Repair!
With our Bagsdoctor we want to offer you not only a practical service, we also want to continue our sustainable approach which already begins in our production. Find out more here!
We believe that in addition to the environmentally friendly production it is the time of use that makes the sustainability of a product. Those who appreciate work and material (again) spare resources and protect the environment. You do not dispose a true favorite that you cannot do without. If necessary, these treasures shall be repaired.