FAQ

QUESTIONS ON MY ORDER
No, there is no minimum order value. However, the shipping within Germany is only free for orders from 39 Euro
Via the menu item "shopping cart" at the top of the navigation bar you can call up your current shopping cart. By clicking on the x on the right, you can remove individual items from the shopping cart.
Unfortunately it is not possible to change your order after checkout because the data already has been sent automatically to our payment service providers.
Please contact our telephone support as soon as possible: +49 2841 88227-66! All orders received from Monday to Friday until about 2 pm are usually processed on the same day. Once your order is handed over to DHL we can not stop the delivery and you need to send it back to us as soon as you got it.
We are always there to help you out! You can reach our telephone support from Monday to Thursday from 8 am to 5 pm and from 8 am to 4 pm on Friday: +49 2841 88227-66 Alternatively, you can send us an e-mail to [email protected] or chat with us.
Via the button "Remind me" on the product page you can be informed by e-mail about the availability of an article.
Via the button "Remind me" on the product page you can be informed by e-mail about the availability of an article. If an article is no longer listed on our website, it is sold out in our shop. In this case we recommend our shopfinder. There you can look for local retailers or other online shops selling a&u.
At the top of the navigation you find our "shopfinder". There you can search for local retailers nearby or discover other online shops selling a&u. If you are looking for a specific item, we recommend to contact the shop in advance. Our retailers are looking forward to your call and tell you if the item you are looking for is currently in stock.
QUESTIONS ON PAYMENT & GIFT CARDS
We offer the following payment methods: prepayment (bank transfer), PayPal, credit card (Master / Visa) and purchase on account (Klarna). All important information about payment can be found here.
We do not save your payment details. With submitting your order your data will be transmitted automatically to our payment service providers.
Sometimes you run out of time and need a last-minute-gift. That is why we offer you the opportunity to print the gift card yourself. Click on gift cards, select a value and put the voucher into your shopping cart! Please note: Gift cards can only be purchased via direct payment method. Purchase on account is not possible. After checkout you will receive your voucher as a PDF document by e-mail which you can print or forward via e-mail. Please enter your correct e-mail address to make sure that the vouchers arrives. If you order your gift card within our business hours you get the code the same day via e-mail. Vouchers that are ordered at the weekend or Mo-Th after 5 pm and Fr after 4 pm will be send the next working day.
At the moment there is only the possibility to print the gift card yourself but we are working on sending vouchers by post soon.
Please get in touch! You can reach our telephone support from Monday to Thursday from 8 am to 5 pm and from 8 am to 4 pm on Friday: +49 2841 88227-66 Alternatively, you can send us an e-mail to [email protected] or chat with us.
Before checkout you can enter your coupon code. The code is valid for all items in the aunts&uncles webshop until the total amount is used up. Any remaining balance can be used for yor next order by reusing the same code. In case of a return, your credit will automatically be added back to your voucher.
QUESTIONS ON DELIVERY
For orders from 39 Euro shipping within Germany is free. Under 39 Euro the shipping costs within Germany are 5.80 Euro. An overview about the shipping costs for orders from abroad can be found here.
All orders received from Monday to Friday until about 2 pm are usually processed on the same day and handed over to DHL. Later orders will be shipped the next day.
You can always see the status of your order in your customer account. Once your order has been shipped, we'll email you a tracking code so you can keep track of your parcel at any time. If you have questions you reach us from Monday to Thursday from 8 am to 6 om and from 8 am to 4 pm on Friday by phone +49 2841 88227-66 Or you can send a mail with your order number to [email protected]
Currently we do not offer express delivery. All orders received from Monday to Friday until about 4 pm are usually processed on the same day and handed over to DHL. Later orders will be shipped the next day. The delivery time within Germany is 1-3 working days. Orders from abroad are usually delivered within 3-7 working days.
It is only possible to enter a different delivery address with payment in advance or PayPal. It is not possible to change your delivery address after checkout. If you would like to have your parcel delivered to a packing station, you can select "ship to packing station" and enter all necessary data. If there is no packing station in your area, it is also possible have your parcel delivered to a nearby post office. Further information can be found at www.packstation.de.
We are working on shipping to even more countries in the future. Whether we are currently shipping to your country, you can see here.
Our packages are insured against transport damage and theft. If the parcel is damaged during delivery, please check the contents immediately, have the damage confirmed by the parcel carrier and inform us about it! You can reach us by phone on +49 2841 88227-66 (Monday to Thurday from 8 am to 5 pm and Friday from 8 am to 4 pm). Alternatively, you can send a mail to [email protected] or chat with us.
We are terribly sorry for this. Please get in touch! You can reach our telephone support from Monday to Thursday from 8 am to 5 pm and from 8 am to 4 pm on Friday: +49 2841 88227-66 Alternatively, you can send us an e-mail to [email protected] or chat with us.
RETURNS & REFUNDS
Your order does not match your expectations or you have ordered several items to choose from? No problem! Within 21 days you can return unused items with an undamaged banderole. Detailed instructions can be found here.
If you do not like an article, we would ask you to return it and sunmit a new order. Unfortunately a direct exchange of items is not possible.
Your order does not match your expectations or you have ordered several items to choose from? No problem! Within 21 days you can return unused items. Please note, we only take back items that are returned in their original condition and still have an undamaged banderole!
Please get in touch and we are sure to find a solution. You can reach our telephone support from Monday to Thursday from 8 am to 5 pm and from 8 am to 4 pm on Friday: +49 2841 88227-66 Alternatively, you can send us an e-mail to [email protected] or chat with us.
Without return note we cannot assign your order. Please get in touch to find a common solution! You can reach our telephone support from Monday to Thursday from 8 am to 5 pm and from 8 am to 4 pm on Friday: +49 2841 88227-66 Alternatively, you can send us an e-mail to [email protected] or chat with us.
A return may not be made in partial deliveries. For your return please use the original box in which you received your order and enclose your return note to make sure that we can assign your return!
The invoice amount will be refunded as soon as your return has reached our warehouse and has been checked by us. The repayment is done with the same payment method selected with the order.
Once your return has reached our warehouse and has been checked, the invoice amount will be credited back to you, so you can use it again on your next purchase. Cash payment is not possible.
Gift cards can not be exchanged or returned. A cash payment is not possible.
It is not possible to adjust the price after checkout. We do not offer a best price guarantee, but in case you notice that the price of an item has been reducd shortly after you have made your order, please contact our support! You can reach us by phone on +49 2841 88227-66 (Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm). Alternatively, you can send a mail to [email protected] or chat with us. Although it will be necessary to place a new order, we want to find a common solution to avoid unnecessary returns.
The costs for returns within Germany will be covered by us. Please use this form to create the return label! Unfree shipments can not be accepted. The costs for returns from abroad shall be borne by the buyer.
You can track your shipment to see the status of your return. In case of questions you can reach us by phone on +49 2841 88227-66 (Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm). Alternatively, you can send a mail to [email protected] or chat with us.
QUESTIONS ON THE PRODUCT
It is not necessary to impregnate the bag before first wearing. However, to preserve the characteristic look, we recommend that you do not expose the leather to excessive moisture or intense sunshine and occasionally apply a UV-resistant waterproofing spray.
Detailed care tips can be found here. If you do not know the series your bag belongs to or if you have any further questions about product care or repair, our Bagsdoctor is looking forward to helping you. Just drop a line to [email protected]!
Your bag preferably waits in the supplied dust bag and should be stored in a dry place.
We can find that out in no time! All we need is a photo of your bag, preferably send by e-mail to [email protected]
We are sorry to hear this and we promise to do our best to quickly repair your bag. Please take a look here to get all information on our repair service!
Unfortunately, there is no universal solution for stains. In order not to aggravate small mishaps, please contact our Bagsdoctor so that we can find an individual solution! Please send a photo of the problem to [email protected] and give us some information about the cause of the stain.
All information about the material can be found on the product page. If you can not find your bag in our webshop, you are welcome to call us: +49 2841 88227-66 (Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm). You can also send us a photo of your bag to [email protected]
We do our best to display colours as realistically as possible. However, various monitors and browsers always display colours a bit different. In addition, each article is unique, therefore colour deviations are possible from item to item. In case of strong colour deviations please contact our support, so that the pictures on our website can be adjusted if necessary!
The suppliers' measurements in inches only refer to the monitor's diagonal and disregard the frame and the total size. These differ from type to type so we can not make any binding statement. Please compare the dimensions of your notebook with the measurements on our website before ordering or search here for a retailer nearby and test the notebook compartment in a local store.
You get detailed information about our production here. In the future we plan to give you even more, transparent insights into our work so stay tuned.
Creating a durable, sustainable product that is biodegradable to a large or full extent is of central importance to us. We are constantly working on improving ourselves in terms of sustainability. Please read here what we already have achieved.
TECHNICAL QUESTIONS
No, you can also place an order as a guest without creating an account first.
Due to the relaunch of our webshop all existing accounts have been closed. But please don't worry! All you need to do is to create a new account. If you have questions about your old account please send a mail to [email protected] or give us a call: +49 2841 88227-66
No problem! You can easily reset your password. Please click on „new password", enter your e-mail address and we will send you a new password.
Please contact our support! You can reach us by phone on +49 2841 88227-66 (Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm). Alternatively you can send a mail to [email protected] or chat with us.
Please contact our support and let us know on which device and with which browser you have problems! You can reach us by phone on +49 2841 88227-66 (Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm). Alternatively you can send a mail to [email protected] or chat with us.
At the bottom of our website you can sign up for our newsletter. No need to worry! We will only contact you when we have something to talk about!
In every newsletter we send you will find an unsubscribe link so you can always unsubscribe from our list.

About Klara

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
Payment information is processed securely by Klarna. No card details are transferred to or held by Aunts & Uncles. All transactions take place via connections secured with the latest industry standard security protocols.
To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.
Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
Once Aunts & Uncles has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.